Refund policy

Return Policy

Due to hygiene and safety regulations governing sterile medical products, all syringes, needles, and other sterile medical supplies sold on this site are non-returnable once shipped, regardless of condition, whether opened or unopened. Sterile products cannot undergo a "round trip" (be shipped back to us) once they leave our facility, as this compromises their sterility and safety for resale.

Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, contact us immediately at info@onetouchmed.com so we can assess the issue and make it right.

Exceptions / Non-Returnable Items:
In addition to sterile medical products, certain other items can't be returned, including perishable goods, custom products, and personal care items. We don't accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please contact us.

Unfortunately, sale items or gift cards are non-returnable.

Exchanges:
If you received the wrong item due to an error on our part, please contact us at info@onetouchmed.com and we'll be happy to help make it right.

Refunds:
If a refund is approved (for example, due to a shipping error or defect on our part), you'll be automatically refunded to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact us at info@onetouchmed.com.

This policy applies to standard domestic orders. Customers in the European Union retain their statutory right to cancel non-medical, non-sterile items within 14 days under EU consumer protection law, where applicable.